What’s the turn-around time from ordering promotional clothing with you?
Our turn-around times can vary, depending on the volume of your order, and the item that you have ordered. However, in some cases, we are able to provide items as quickly as 72 hours from placing your order. When you send your enquiry to us, when can let you know what your delivery date is likely to be.
Can you help with graphic design?
Yes. For a small additional charge, we can help you with graphic design. If you have a logo file that is low resolution, we can also redraw it for you to the correct size to ensure the best quality print. It’s important to note that if files sent are not in the correct format, size or resolution, the finish of your branding would be blurry. We’ll advise you if this is the case before printing, but are certain that you’ll find investing a little in design will certainly be worth the extra effort to create a beautifully finished piece of promotional clothing.
Can I provide my own design?
Yes. We accept EPS files, and will confirm the dimensions for the particular product you have ordered.
Are there any “set-up” charges?
Any printed products do attract a set-up charge. For embroidered items, set-up charges are raised on your first order of an item. If you send a repeat order with the same artwork in the same size, you won’t be charged again. Alternatively, you may have your own .dst file of your logo or design ready to use and if this is the case it may not be necessary for us to charge set-up fees for embroidery. You can check with us first by emailing your .dst file.
We always include set-up charges within our quotes so that you can see the full total that you’ll be paying for your promotional clothing.
Can I return items that don’t fit?
Because our products have been made especially for you with your printed or embroidered logo, unfortunately, we cannot offer any refunds for items that don’t fit. We can provide exact measurements of our items, to help you choose the right size. If you would like to try items on before committing your logo to it, we can send you blank clothing for a small charge.
If you have any more questions, please do email firstname.lastname@example.org and we’ll be very happy to help.